Testimonials & Customer Feedback It is our greatest pleasure to hear the success stories of our customers, and a great source of inspiration. This is a sample of some of the comments we have received in the last few years or so, generally in chronological order. Most of these are "cut & paste" from emails. In some cases, minor editing has been done to remove personal items and improve readability. All initials have been changed in keeping with our privacy policy. Text in [square brackets] was added by Solarc. SolRx devices are used mostly for the treatment of psoriasis, so most of these comments are related to psoriasis. Where other skin diseases have been treated (such as vitiligo, eczema or vitamin D3), indication is given. Beware bulk printing this webpage because it will create about 20 pages! Instead, highlight the text you want and use File>Print>Selection, or cut & paste to another document. I am using my Solarc System to treat psoriasis. I have had psoriasis for approximately 18 years and have found UV light treatment to be the most efficient. I am overjoyed with the convenience of owning my own light and have had consistent clearing of the scales except for a few stubborn areas. This is the first time in years that I was able to wear a sleeveless dress to a formal Christmas party (something that most women take for granted). Presently I use the machine three to four days in a row followed by one day off. I started treatment in late August and currently am up to 2 minutes, 30 seconds per front and back. I am finding my stubborn patches are along my sides so I rotate accordingly during the 2:30. I find this amount of time is working for now. I also keep my face covered during treatment. I guess I am in maintenance mode. Overall, this machine has greatly improved the quality of my day to day life. I am no longer looking over my shoulder for flakes of skin. I feel more confident wearing short sleeve shirts, etc. I feel like I have control over my psoriasis without the dreaded relapse of other treatments like topical ointments. The winter climate in Winnipeg is also tough on my skin especially when there is a major cold snap. Because I have been able to keep my psoriasis in check I notice less discomfort related to cold dry weather. Thank you for developing this product. I wish I had found out about it sooner. It is worth every cent. E.V. I think I purchased my unit from you around 1993. It's a 6-ft/6-bulb UVB unit. Amazingly, not one bulb has burnt out. I use it mostly during the winter, whenever I get a bad flare-up. I start at around 30 sec and work my way up to about 3 minutes. The highest I think I've got it up to was 5 minutes per side, but that was a long time ago. I use it around 1 month at a time. That usually helps although never truly clears up my skin. I don't want to over-do it because I'm concerned about long-term side effects like skin cancer. Thus, I only use it when I really need it. I'm very satisfied with the UVB unit. Thanks S.N. I've been using the phototherapy for a few months now and have been pleased with the results. Initially there was about 90% clearing on my elbows and ankles which were my worst areas. This happened after about 15 to 20 treatments of 2:30 minute sessions five times a week. I found now that my ankles and elbows have flared up again. I'm doing 3 minute treatments on alternate days which seem to keep it at bay but it is not clearing up like on the first go around. My skin has a good tan so there is no reddening with the treatment. All in all this is still the clearest my skin has been in ages. All other mild spots have dissapeared. Of all the products i've tried over 40 years this is the best i've ever looked and my only regret is that i did not learn of your product earlier which would have changed the way I lived my younger years dramatically. Thank you again C.M. I purchased my Solarc system in December of 2004 and it only took 3 months to totally clear my psoriasis. Since then I have only been using it for maintenance and have stayed 99% clear of any major outbreaks. When I see a spot I simply treat it a couple of times and it goes away. The best thing about using this product is that I can do it in the privacy of my home, on my schedule, no more creams, or doctor's except for the checkups to make sure that I am not over exposing. I strongly feel this product was well worth the money and I did not try to recoup the cost through my insurance. I would recommend this to anyone who has suffered with psoriasis. My machine has worked without any problems and any burns that I may have gotten where simply because of too much exposure to a new area (white skin) but only minor burning. I love this product and it will always be my new best friend. It is finally nice to be able to wear shorts and tanks tops again especially in the hot summer months. Thank you for such a wonderful product. T.S. I’m pleased to say that my skin has completely cleared. So much in fact that I’m not even using any topicals. I’m currently on a maintenance program of one treatment a week. The machine has performed flawlessly. I have had no burns, but was very cautious even cutting back the starting times from the manual. I’m extremely happy with the machine. K.L. I have been using the System, almost exclusively to treat the palms of my hands. The treatment has been going well; my skin condition has been as good as it was when I was under a physician's care. No problems with the equipment or User's Manual. I have not had any burns or other adverse effects. I was successful with my insurance claim. Thank you for your product. R.M. I am happy to report that the 'system' is working just fine. It took several weeks before my skin cleared up. I diligently took the treatment every second day as suggested, working up to 5 minutes each side. I stopped at 5 minutes because I am an impatient person and thought that long enough. Luckily I am not severely afflicted with Psoriasis, mostly my legs are affected with the odd spot here and there on my trunk or arms. Once my skin was clear, I went on the maintenance program, and I was away on vacation for several weeks. But of course it does not take long, and a bit of stress, for lesions to reappear. So now I am getting back into a regular routine again. There have not been any problems with the equipment and the manual is very explicit. We were very impressed with the quality of the equipment and my husband had no problem installing same. I have not had any skin burns, in the beginning a bit reddish, but no adverse effects as far as I am concerned. The product is very solid and well constructed, the service was prompt and excellent. G.A. You wouldn’t believe the remarkable change in my feet and hands. The treatments took about 3-4 weeks before I was able to see a difference, but now I can go barefoot (even outside) and I can wear sandals again. I can also shake people’s hands and receive change from clerks without feeling embarrassed about how my hands looked. I haven’t had any problems with the equipment at all. As a matter of fact, it sits under my computer desk and when I’m working on my computer, I do my treatment and I’m done. No skin burns or adverse effect, only tan feet and hands! It’s a wonderful product and the service that you gave us Steve, was great. We were very successful with our insurance claim. They paid 80% of the charge and we received our check within 7-10 business days after paying Solarc. Our insurance company is Aetna. It is an unbelievable product and I would recommend it to anyone who was having the problems that I was having. W.Y. Started using the UVNB 550 April 2006. [550UVB-NB] Oh yes there is marked improvement!!! I have had a couple small area burns where the rays were overlapping, (my fault) and I tried to go too fast there at one point, but now I have things under control. I had been using tanning booths for a couple months before I started the light so I started at one minute. I quickly learned I could up this quite a bit to start with. I think I then went to two minutes with no pink so I raised it maybe 20 or 30 secs and then I started getting pink so I backed off 10 secs and gradually went up 10 secs every other day till I think I'm at a maintenance dose now at 4:30. I do treatments usually 2 or 3 days apart. There are a few of the "stubborn" plaques maybe two, that are still there from the beginning but much improved. Besides that, all original ones are gone and unfortunately I am generating new plaques all the time but in small numbers and so are easily taken care of with the light. I must say I'm way ahead of where I started. I am impressed with the construction of the 500 series SolRx. It is durable and has very little plastic!!!!! N.R. my psoriaris has seen tremendous improvement since the time I started using the home therapy system. I would say I have seen at least an 80% improvement - I have had no problem at all with the equipment and the user manual - I have had no skin burns or rashes - I think the product is great as it is and does not need any significant improvement. M.B. My psoriasis problem still persists although it has improved somewhat. I think that my dosage is too low especially for my persistent and long standing plaques. On the iother hand I do not want to get burnt. I am dosing 6 minutes on my back and 4 minutes on the front. The secret is continuous use and gradual improvement over a few months. K.M. Just wanted to give you an update. My psoriasis is almost completely cleared (I’m the only one that can see it really). I’m so excited. It’s been 2 ½ years since I last saw my skin looking so good. Such a relief and a boost to my self confidence. Up until 3 weeks ago I thought I’d be wearing long sleeves and pants all summer long – not anymore! So as you’ve probably already predicted I’d like to know my options for buying the machine I have or purchasing a new or used one? T.C. I am doing well and the treatments are working. I have had Vitiligo for about twenty years. It has always responded well to phototherapy treatments, but then returned when the treatments stopped. With my home unit, I believe it is reasonably to expect complete re-pigmentation (which I have attained before). After that, I am hoping to use my SolRx System for maintenance purposes. I am completely satisfied with my unit. My insurance company gave me a quick pre-authorization. This was based upon a letter from my physician indicating the likelihood of my needing treatments for some time to come. In my own letter, I pointed out the cost savings to them. It is far less expensive to make this one-time purchase than to pay for on-going clinic treatments. R.T. (vitiligo) The light works fine. I found that the therapy time was significantly longer with the narrow band but far less burning to the rest of my skin. I am completely satisfied. S.T. Thank you for your follow up. Things are progressing slowly but surely. My type of psorasis tends to take a long time to clear. I look forward to when it does. At that time I believe my home therapy unit will be further appreciated as it will allow me to curb future flare ups before they become so hard to get rid of. M.H. Between medicine and light treatments, it made a wonderful difference. Now with summer here, I dress down as much as possible and use sunlight. C.R. The photo therapy is helping, I've had no problems with equipment and my insurance did pay. T.S. I am really pleased with the lamp. I did not have any problems in installing it and in using it. My condition improved significantly. My psoriasis decreased of 80% which is just great. I'm really pleased with the service I received from you. M.R. Just wanted you to know that I received the bulbs today. Everything was in excellent condition. Thank you for including the goggles with the order. I forgot to order them when I ordered the bulbs. Again, thank you for your excellent personal professional service. S.T. We had no problems setting up the unit and the usage instructions were very clear. I was beginning to see some improvement after about a months usage. It is typical for me to respond fairly slowly as I have had a VERY long history with UVB therapy(approx 30 years off and on). I was on a three week vacation and am now back at square one in terms of my condition. It is a godsend being able to have the unit at home. Although I currently reside in an area where a therapy unit in a hospital setting is not available, I am a former resident of Toronto and used to lose four to six hours in transit to and from therapy every week, not to mention the time spent lounging in the waiting room if things had fallen behind. This is a much more cost effective solution even with the large out of pocket outlay. I would highly recommend this as a solution to anyone with a history of this being the only effective method of treatment over a long perriod of time. Thank you for providing the product. The only suggestion that I would make, and it may of course run contrary to your business plan and profit margin, but offering used and reconditioned units could make this a viable solution to those who might not be able to afford a new unit without medical coverage. E.M. Yes my skin improved greatly. Besides few stubborn spots my skin is clear. Also I have made some lifestyle changes which together with light therapy worked well. No problem with either equipment or manual. W.A. My skin was almost completely clear, but my psoriasis has started to come back in the last week or two… I was only doing maintenance treatments. I’ve talked to the nurses where I was being treated and was told to restart daily treatments for a few weeks. Should clear by then. No problems yet with the manual or equipment. N.W. Just a short note to say that I received a [Canadian] federal tax credit for the unit that I purchased from you. [The amount refunded] depends on a persons income ... I saved $ 887.44 which worked out to about 32.5% of 2728.50. S.T. I just wanted to thank you for all your help with the UVB panel. It's only been 3 weeks since I have began using it and I am already seeing a significant difference. I no longer have to feel embarassed about my skin and wear long sleeved shirts in this sweltering heat. This machine is really a blessing for patients like me who cannot try any sort of other treatment because they are trying to conceive. However, despite that, I personaly believe that light treatment is the safest, most effective and most convenient treatment for psoriasis, regardless of the patient profile. I only wish that I had purchased the machine earlier! Thanks again M.B. (India) Actually, I am using the phototherapy unit to treat my patients here on Guam. I am using it for psoriasis, vitiligo, severe eczema. It is working great, and has made a tremendous difference to the lives of quite a few people. There have been no side effects except for mild redness, ever. Only one person failed to improve significantly with the treatment (psoriasis person). It has been most rewarding to treat these folks, particularly the children, with no side effect and such great results. I am very happy with your unit. I had originally wished for a full box, but the folks come in do one side, turn around and do the other, and out they go. The extra few minutes does not make a difference in my practice. J.L. (MD) I ordered the system to help me with Vitamin D absorption issues following gastric bypass surgery. I have actually been thinking about your company a lot. I have had a miraculous recovery from bones microfracturing. My family doctor went on this journey with me. He was my sounding board as we tried to figure out the right amount of exposure. In the initial phase, we increased exposure time in 10 second increments and eventually reached 4 minutes or so on the front and then 4 more on the back. Total exposure. I have to tell you that I was not very well initially and did not keep accurate daily records. I had used a walker 24/7 starting in December 2003. I walked without the walker June 2004. I had been to many specialists, who had left me with no hope. The news for me and my family was so big. I know there must be other gastric bypass patients that might be dealing with this issue. Unfortunately, they are probably disabled and behind closed doors in their homes, unable to live a "walking" life. The only thing I changed was the lights. The lights were the healing. M.L. (Vitamin D3) I am very pleased with your product. My skin has improved significantly and there have been no problems with the unit. R.A. My skin has improved significantly! The equipment is working fine...no problems. K.A. The Phototherapy System works much faster and better than any medication that I have tried previously. T.Z. We just set up the unit. We're using it for correction of Vit D deficiency. We'll recheck our serum Vitamin D next month after about 10 treatments. We're taking 2 treatments/week. The manual and setup were straightforward. R.U. (Vitamin D3) DOING GREAT ! I WAS ALREADY GETTING TREATMENT AT A DOCTORS OFFICE SO MY SKIN WAS NOT TOO BAD, IT HAS IMPROVED SOME BUT THE CONVENIENCE IT GREAT. PRODUCT AND SERVICE WERE AND ARE EXCELLENT. MARITIME LIFE PAID 80% A.N. There are no problems with the equipment or manual that I am aware of ... everything appears to be in order and functioning properly and my psoriasis is being managed very gradually as I am keeping exposure to a minimum. After regular treatments of 5 times per week, I am still only at 1 and a half minutes per side (front and back with face turned away for remaining two sides). S.T. I can't even begin to express to you how this device has changed my life. Within a few days of treatment I saw a difference. Now, most of my spots have been reduced to just dry or pink patches with little to no flaking. I can wear short sleeved shirts without a second thought for the 1st time in nearly 10 years. My psoriasis had been getting progressively worse (new patches and the old one's were always growing), but with the UVBNB, many are completely gone with no sign of them returning and others, close to my feet are a bit resistant. Overall, I feel I have my life back, like the sentence of home confinement has been lifted. I feel liberated! Now I pretty much just do maintenance treatments maybe once a week. My insurance company is United Health Care; and after much ado, and many calls, they finally paid 90% of the cost. Phenominal! I was very lucky and very persistant. So, I guess you could say I'm SUPER happy with your product. If I believed in miracles I would have to say this is one. I wish this was the only line of treatment given to psoradics, I mean for 10 years I've used steriods that did nothing but aggravate the situation, and within days...DAYS!!! I saw a significant difference. Thanks for checking in, I've been looking forward to telling you all Thank you! H.C. I have had a few spots of psoriasis this winter and have found the system very useful for expediting the process of clearing them up. I have found that by using the system less frequently, I require smaller time intervals of treatment to clear up any new spots. S.W. It is the most effective treatment I have used yet (15+ years) for my mild case that normally affects about 2-5% of my skin. Surprisingly, the NUVB seems to be more effective that suntanning for me. I'm now using it two times per week in maintenance mode, along with some occasional steroid cream, and remain almost completely clear. I think it is a great product and the web and e-mail support has been great. I noted that in the latest budget there is a provision for phototherapy devices to be claimed as a deduction. The equipment is a little expensive, but I realize that it is a specialty item and not mass produced. I would have been willing to pay even $5K+ out-of-pocket for a long-term effective treatment such as this. Even a mild case of P has been a royal pain over the years dealing with the soreness and psychological impacts. S.G. I am very pleased with the unit...it is having a noticable effect. No problems with the unit and the manual is straight forward L.N. No problems with the machine and the inst. manual is very well written. B.F. I am so pleased with the Home Phototherapy System - I don't know how I was able to get by without it. I am so happy. Not only has my psoriasis improved - but the convenience is absolutely fabulous. L.B. After 15+ years of every diagnostic and therapeutic treatment known to medicine, I am SO happy to say that the light therapy is wonderfully effective. The machine works great, delivery no problem. M.F. Since I have a severe form of psoriasis, I have to use your product extensively. And yes, my skin condition has improved significantly. W.E. I received my unit today. Although I have not had an oportunity to uncrate it to ensure everything is as it should be, I wanted to thank you for your very impressive service. I don't think I have ever received such prompt attention to any order placed via phone before. D.L. Thanks for your e-mail about my recently purchased Phototherapy Unit. Glad to report that my skin has improved very significantly!!!! My fingers are crossed (and toes) that I continue to look this good come summer. I am very pleased with this unit. I have not encountered any problems with the unit or the user manual. R.D. Your lightbox has been wonderful. I only just started using it on a regular basis religiously and have seen a wonderful start to an improvement. My elbows are looking great. It just looks like I have dry skin now, although the "stains" are still there. I am hoping they will go away soon. My legs are taking longer to see improvements, however I do see a difference. Keep in mind I have only been using it regularly for a month now. I believe in another month I should see a major difference. I have a spot on the back of my hand that isn't improving which is odd because prior visits to my Doctor's Light Box cleared it up within a week. The unit is wonderful so far. No problems yet. My Husband also built a beautiful Oak box for it with doors on it. So. So far so good. But lots of treatments still ahead for me. I think in a month or two I will have more updates and I am sure they will be all positive! Thank you for a wonderful Light Box. I hope to continue my positive future with Solarc Systems and my light box. B.C. I am almost completely cleared. I only have maybe two or three little pea sized lesions. I have had absolutely no problems with the light box. It has truly made a world of difference. I don't have to worry about the stresses of going to the Dermatologist for treatment. I can do them in the comfort of my own home. Unfortunately government insurance does not cover the purchases of light boxes, at least not mine. Treatment is available at the hospital where I do my follow ups and because of that my doctor specifically said that the government will not pay for it. It states that on the prescription. Keep doing what you are doing. This was one of the smoothest purchases I have ever done. I was really impressed with your service. I was a little nervous at first; making such a large purchase on line. But you were courteous and the delivery was prompt. I will definitely recommend your company to anyone that that I know that needs therapy N.T. My unit has worked flawlessly for over a year now, and has changed the way I live forever. J.M. I have been quite successful with the lights. Within a month I saw dramatic results, quite amazing actually! There is some stubborn spots that are staying around on my lower legs and one knee but I am not complaining. I found the lights super easy to use, sure is nice to have a home unit that I can use at my convenience. I would take a bath, put on sun screen on my face, ears, neck, chest and breast and then start the lights. I am doing it about two or three times a week still so that new won't come back, actually I did get a new spot so figured I should keep up with the lights. I put moisterizer on after every bath, still use some topical on those stubborn spots. Also had hyperpigmentation that is slowly fading, that takes a good three months or more. My skin is super smooth quite incredible actually. I had never done light therapy because of where I lived so was taking a bit of a chance with just going ahead and buying it and thank goodness it worked for me. I am thrilled to know that I have these lights to use for the rest of my life. My insurance company is Manulife. I talked to someone directly and found out exactly what they would require, I mailed out the forms to them on a Monday and by the following Thursday the entire amount was deposited into my account! I was blown away I must say. I really didn't rely on getting anything back because you hear of so many problems so needless to say I am quite thankful for my work's insurance company. Your help on the phone was fabulous, so very, very helpful. I also got so much information from the NPF website. They have a place where people can ask questions, get support, etc so that was quite helpful. Your product is mentioned quite often when light therapy is talked about. Great hearing from you I.T. Thank you for your follow-up. I am very happy with the Solarc-System Home Phototherapy System. My elbows take to it well and are clearing up, the rest of my body is taking longer, however that is due to the fact that I have been away and not used the system the way I should. I plan to get on a regular set schedule in the next week or so now that I am back home. I would say a better, more accurate update would be beneficial in about six weeks. Where I will have more info to tell you and your company regarding any progress. The User Manual was a breeze and easy to navigate. Setup took only fifteen minutes and my Husband built a wonderful dark-walnut Pine cabinet for the until so it looks like a piece of furniture. (which he is proud to say he built!) Other than that, no technical issues so far to report. Just a wonderful, easy unit that I am proud to own. Warm Regards, B.D. The treatments worked as I hoped and dreamed they would. Three months of every-other-day treatments, increasing by 10 seconds per treatment up to 3 minutes and then holding at that.... and the psoriasis was 98% gone.....and remained that way for about 4 months. (I'm outdoors a lot in the summer). Restarted treatments October 1, and already the psoriasis has stopped progressing. At present am treating fronts of shins, elbows, and palms and backs of my hands. I hope for cure, plan on repeated remissions. I no longer have to plan my life around painful, cracked and bleeding hands. Thank you. The machine is, so far, working to perfection. The design is practical, the safety features appreciated, the construction solid. The users manual is clear, concise, and literate. Again, thank you. Thank you so much for the follow-up. Do wish all my business dealings could be so satisfactory and so pleasant. J.D. The overall experience is very positive and I think you guys did a great job. Y.T. Jim's skin condition has improved dramatically since starting his treatments. It is hard to know whether it is a combination of the treatments along with the natural sunlight but his skin is now about 90% improved over when he started his treatments. I believe the real test of the equipment will be in the winter months when Jim isn't exposed to as much natural sunlight. Everything is fine with the operation of the system. The only challenge will be for him to get enough treatments in the winter months while he is working away from home and the system is not portable. I didn't submit a claim to our insurance company as they indicated they would not cover the cost of the equipment. The great news was the skin condition improved very quickly, within 2 weeks there was a noticable difference, within 4 weeks he was 90% improved. Thanks for checking in. M.G. Everything is going well with the light. I am slowing regaining some pigmentation in my skin but it's very slow. I use it every other day.Hopefully by next summer all of the pigmentation will be back. E.N. I am very happy with the equipment and manual as is. I started treatments on receipt of the equipment and continued for two months until going on vacation and have since been taking natural light, thanks to our great summer. I see in your manual you suggest 1 min.10 sec. to start for psoriasis, however, since I had treatments previously at Brampton Hospital and burned at 10 sec. initially, I started at 10 sec. with this equipment and eventually reached 4 min. front, 4 min. back and 2 min. each side. It certainly did improve my over-all condition significantly, but my ankles (which are a problem area) did not quite clear. My dermatologist suggested starting treatments again as soon as I see any outbreaks, so I imagine I will be starting again in about a month's time. It is a real blessing having this equipment at home and so handy, instead of having to travel 2-1/2 hours to Brampton three days per week and usually during the winter. Unfortunately, we do not have insurance coverage, but will claim it as Medical Expenses when filing our Income Tax Returns. Many thanks to you and Bruce for your time spent with us on the phone and in person, and all the good advice received. We really appreciate it. C.N. The light system has done wonders for my skin, and the manual was clear to read and use. I would like to say thanks again to Stephen Bagnell for working with me and being so nice and helpful. The system was covered by my insurance co. after I payed the bill and sent them the information. Unitedhealthcare. Thanks again form a happy camper!! N.T. My treatments worked well. I had a flare up prior to receiving my machine and it took 6 to 8 weeks to clear (same lapse of time as at the hospital). My skin condition has improved significantly and my quality of life has improved. Since I have my Solarc/SolRx Phototherapy System, I have control on what works for me. (eg: it it rains for a week and I notice that my psoriasis starts to appear or feel it, I will use my machine when I cannot be exposed to the sun. By doing this, it prevents my spots to worsen or new spots(I don't have too many). I will find out during the Winter months how it will really work for me. There is no problem with the equipment nor the user's manual. I was surprised on how it is easy to set up and use. It is no more complicated than plugging a microwave or set a timer. There is even a safety feature (key). The service is great. I made the request for payment for the equipment to Medavie Blue Cross in the past (a few years back) and it has been denied. I prepared a file for the Benefit Review Committee (Blue Cross) and to my surprise they paid 80% of the costs. Your website was very helpful. I prepared a lenghty letter (file) using your examples. It is true that I started treatments in January 2004 and I was still going to the hospital (288 KM round trip) in March of 2005. I also printed photos from the internet showing the insurance company to what level I was when I started my treatments. My dermatologist and technicien were very suprised they paid because this company has been the only one they knew who were not assisting. Hoping this is helpful. D.N. i am extremely happy with the results. my skin is pretty much clear except a few small areas that i am tackling. as a result i have been able to confidently enjoy this wonderfully hot summer we have had. i am now on more of a maintanence shedule 2 - 3 times a week for a few minutes. the system is easy peasy, no problems and very convenient to have in my home. sunlife is my insurance. they rejected the first go around. i have not had a chance to reapply. stephen, thanks very much for dealing with my questions back in april, as you know it is a big purchase. the fact that it works is a great comfort, making it all worthwhile. i don't take clear skin for granted anymore. thanx and sincerely D.N. I have seen significant improvement since purchasing my unit and would highly recommend it to anyone with simliar type skin problems. I was very fortunate as my insurance carrier (Manulife) covered the cost of my unit. The service from your company was excellent and I have not had any problems with the unit. With much thanks, E.N. Yes the unit is definately working well for me!! I haven't been using it so much in the warmer weather since I'm out in my pool every day, but it worked awesome up until that point! Thanks for the follow-up, and thanks so much for building such an awesome product!!! K.T. I am very happy with the phototherapy unit. I have almost complete clearing, and I stopped taking treatments until it recurs. My insurance, Healthnet, didn't pay for it, which I knew when I bought it. The convenience of not having an hour's round trip drive to the Doctor's office somewhat makes up for having to pay for it myself. H.D. Phototheraphy is working out well, my skin condition has improved drastically, yes the insurance company Manual Life payed me the cost of the unit, it is working well and I am pleased with the results. I have recommended your unit to other people I no with psoriasis, giving them all information about unit and where it can be purchased, thank you for your assistance. Stephen, you are professionals at what you do and sell great job and many thanks, H.G. Hey Steve, I never got your email until now, I am so sorry for not responding, and I have thought about calling you. Yes, of course we received the booth and in perfect shape, thank you so much. Pete has been using it and is doing very well, it is working so nicely. I just can't thank you enough for all your help and promptness. You have been awesome. I hope all is well, and hope Canada is great and take care and email whenever. Your California friend and customer. S.T. Hi Steve. I've been using my phototherapy machine since January and am really pleased with it. My skin was almost completely cleared up by the start of April. I can hardly wait to wear skirts and short sleeve tops this summer. Last summer was spent wearing pants and long sleeve blouses, not very comfortable on hot August days. I can honestly say, with the improvement in my skin I'm back to my happy self again. The psoriasis really got my spirits down when nothing I was trying (before my light machine) made any improvement in my condition. My dermatologist was quite impressed. There have been no problems with the machine or the manual. H.J. Hi Stephen, I have been pleased with the system. The skin condition has improved somewaht and I am continuing the treatments as recommended by my physician. The convenience of treating myself, on my own schedule is wonderful. The system has worked well with no difficulties understanding its operation. K.E. I'M DOING FINE AND THANK YOU FOR ASKING. MY PSORIASIS HAS CLEARED WITH ONLY FEW SPOTS LEFT. IT'S REALLY HELPED ME A LOT AND IS SO CONVENIENT. I STOPPED USING IT FOR NOW BECAUSE OF THE SPRING WEATHER, I SPEND MORE TIME OUT IN THE SUN. I PLAN TO USE IT AGAIN WHEN WINTER COMES. I MOUNTED THE LIGHT ON A CORNER WALL IN MY BASEMENT AND AM COVERING IT WITH A CLOTH WHEN I'M NOT USING IT TO PROTECT THE BULBS. I HAVE NO OTHER SUGGESTIONS TO IMPROVE IT, IT REALLY WORKS WELL FOR ME. THE USERS MANUAL IS A GREAT HELP, I READ IT AND WAS EASY TO FOLLOW. C.H. it's working very nicely. I use it 3 or 4 times a week. I'm about 95 % clear. A.B. Of course to no surprise to you this machine has been awesome. I received my machine in December and by February I am 95% clear, I have cut back on my treatments considerably and only do a minimal treatment to keep any new flare ups under control. I did not pursue reimbursement from my insurance company, the investment to me is well worth the money spent for something I will need for the rest of my life, a small price to pay for self confidence and wearing shorts again. Thank you for a wonderful product I recommend this to anyone that suffers with psorasis. Amazing!!! T.S. I had great success with your unit and am thoroughly grateful. After 6 weeks with 18 treatments my psoriasis was completely gone. I was covered over my whole body. I am now doing a treatment once a week under advice of my dermatologist. I've had 34 treatments to date. I waited till I was cleared up before requesting reimbursement from my Insurance company Blue Cross Blue Shield. I felt that by waiting with proven results it would increase my chances. I wrote an full page letter explaining why I thought I should be reimbursed and my doctor also sent an excellent letter. They covered 90% of the cost. S.G. I find the unit is doing well for me and improving the pigment in my skin. I still have the problem of being away from home a lot which results in my having to reduce my exposure each time I return. I find its good to have the unit at my home as this allows me to take the treatment at my convenience. S.S. (vitiligo) treatments are going ok, i am stabilized but my skin is not dramatically better. the machine works fine. i am really happy i purchased it. H.B. The 500UVB-NB arrived in pristine condition, and everything seems to be working perfectly. Am impressed with quality of construction.....also clarity of instructions. Haven't set up a treatment schedule yet, but probably today. Looking forward to clear skin on my hands again...yours, K.D. It's great! It's been working! I have a few trouble spots on my elbows and knees, but every where else has either cleard up or is clearing up. I figure 2x a week works best for me, sometimes 1x week depending how things are looking. I wish my dr. would have told me about this treatment years ago. It would have saved a lot of money in dr. appts, tanning and medication. It's very easy to use! Thank you for all of your help! D.A. Fantastic machine 90% clear up 3 times a week in use. I really could not be happier. T.L. Things have been great with immediate and dramatic improvement. S.N. I bought the 1740 narrowband UVB machine and have been using it in conjunction with Protopic. My main vitiligo affected areas consisted of the abdomen, armpits, neck, legs and elbows. I found that the solarc unit and protopic combined have been extremely effective in repigmenting almost all areas. The improvement in the armpits and elbows is much slower than the other areas. I saw the first few dots of colour appear just after two weeks of using the machine. After about 4 months of use, I was at about 50% repigmentation and after 6 months, I was at about 80-90% in all areas except the armpits and elbows which remained at about 50%. Obviously, the solarc unit has proven to be extremely effective on me and I would highly recommend it to anyone. However, I believe its effectiveness depends on which areas of your body are affected by vitiligo and how long you've had it..etc. For example, I believe that hands and feet are much harder to repigment. Thanks for your help and for creating a great machine. L.D. (vitiligo) Thanks for the note, and thanks again for your help in making the purchase. No problems with the equipment or the manual. The machine has been a cinch to install, and has worked flawlessly since day one. The treatment has been going well. I was already doing UV treatments at the Dermatology Centre, so the toughest part has been trying to judge the dosage to maintain the same level as the circular booth that I was used to. For the first month or so, I was just doing my front and back, 2 to 3 times a week. I noticed that my sides were worsening, so I switched to all four sides, but not as long on the sides. I usually go 2 or 3 treatments at a certain time, and then increase by 10 seconds once the skin is used to it. Of course, one of the greatest benefits is the time saved not having to travel out of my way 2-3 times a week to go to the derm centre. This, to me, is invaluable. S.L. Excellent,my skin has improved about 95%. T.W. The photo therapy light worked beautifully. It cleared up nearly 90%. We went south in October and I could actually wear shorts without feeling like a freak! Thank you I do have some "hot spots" coming back and I have been back in "therapy" again. Thank you again, it has been a lifesaver. M.I. I am very pleased with my Solarc. I do wish that I would have taken before and after pictures. My pigment is about 50 percent returned with hopes for full pimentation! Thanks for checking in. Until next time M.C. (vitiligo) I am very happy with the results I am getting from my phototherapy light. My skin condition has improved and in some spots totally disappeared. My insurance company, Manulife Financial, covered 90% of the total cost. S.Y. Hi Bruce: The machine is working very well. I was in such agony and now I can even wear sandals. My feet rarely split and I feel, in time, that I may get even better control. I tell most everyone about you folks. T.U. Steve, Yes, the lamp is helping very much. I was on methotrexate for years and had to get off. I am quite satisfied with the results and I am sure that with time it will prove invaluable. The insurance coverage I have is with Manulife Ins. and they were very good with coverage (100%), but it took a better covering letter from Dr. Robert Jackson. The one improvement I think would be beneficial is better eye goggles. I've had to repair them a couple of times, the strap isn't that durable. I am more than satisfied with the results. G.K. There has been no problem with the equipment or the manual. Both are exemplary. I certainly can think of no way that the product could be improved, and the service seems top-notch. C.O. Just a note to let you know I have had great success with my phototherapy sessions. My skin is about 90% clear....just a couple of small patches remain. They are improving daily and I expect to be free from psoriasis soon. (after 20 years) The equipment is trouble free and the literature was easy to follow and understand. I am a satisfied customer K.W. Hi, Stephen. Thanks for your interest. I'm doing well - equipment is working great and giving me great results (psoriasis & vitiligo). Instructions were clear & I installed unit with no trouble at all. One of my keys didn't work and you were kind enough to send me another one, which I really appreciated. Thanks again for your support and interest. (can't think of any improvements Solarc needs to make!) E.G. Dear Bruce, I thank you for your consideration. I just stopped the treatement now. I did it every 2nd day for 10 minutes each side. My skin is cleared completely, except in my ears. Now I will take the treatement once a week for the next month. Everything is working perfectly well. I never ask for insurance. I do not know if Medicare pays. The insurance I have pays 20% from Medicare . D.W. Doing very well thank you. Much improved and easy to use and very safe. Insurance covered 90% so that helped me financially. No suggestions to be made at the moment, product is very good and I am quite happy. Thank you very much. L.E. Steve, Thanks for caring, and trying to help me, thats really nice of you. I'll keep the doctors list with me for reference, and try to go down there... it's also nice to know theres people like you in this world....Thanks again M.S. My "Sun Machine" (as I call it) has cleared up my psoriasis like magic. My hands have been unsightly for twenty years...after six weeks with Solarc, the white patches are almost completely invisible....my nails seem to be improving too. Great results on the outside of my calves also...no more scratching till they bleed. I'm using a maintenance schedule of two to three 5 minute exposures per week. N.C. I am very pleased with the results of having my own UVB unit in the comfort of my own home. Since the only place on my body I did not have psoriasis was the palms of my handa, soles of my feet and my face I am very impressed with the results. Although I do have a couple of trouble spots yet my dermatoligist believes that within 6 months to a year I will have no noticable areas. My time is presently 3 minutes and have been there for about a month. My dermatoligist says that if am exposed to a lot of sunlight on my affected areas I should miss the treatment because of possible overexposure. It has made my life so much easier than driving 40 minutes one way to the hospital, getting undressed for treatment, dressing , driving home, undressing, applying oitments, dressing for work and then missing 1 hour of work 3 to 5 times a week. I do not have any insurance coverage but will use the cost as a tax deduction for medical expenses. Over time the lost wages alone not even considering the wear and tear on my vehicle let alone myself will pay for the unit. L.I. I am very happy with the system. My skin looks great. I have recommended it to many people. I didn't even try to get my insurance to pay for it. It was worth it even if the insurance would not pay. Thank you very much. K.D. Dear Mr. Bagnell, Received delivery of equipment model 1740UVB. I am pleased with the prompt service and ease of installing the light. Seems like a real quality device and I look forward to the convenience of home photo-therapy and will recommend your company to others. M.T., Idaho the phototherapy equipment has worked very well and really cleared up the areas that the light reaches. i still have areas where the light does not reach ex. inside ears, around eyes (because of goggles) on my forehead because my hair line covers it, in my groin area. other than those few spots im very happy with the photo system there has been no problems with the equipment or the manual. my insurance Blue Cross (hmo blue) paid upto $1500. for the machine, so overall im very satisfied with the machine. THANKS S.L. Your company and product have performed great........Thanks W.W. Everything is ok working fine. Not all cleared yet but much better. M.Y. I couldn’t be happier with the results I’ve had with the light machine. I fastened it to the wall in the bedroom and started treatments the day it arrived and have had no problems with the machine. Other than the treatments taking twice as long as in the doctor’s office because they have a machine that surrounds your whole body the results are the same. As in the doctor’s office I started seeing a big improvement after about fifteen treatments and by the time I completed thirty treatments my skin had pretty much cleared up. I discontinued the treatments after the thirty and about three weeks later the psoriasis started coming back so I resumed treatments and within two weeks it had pretty much cleared up again. What a pleasure it is to have the light machine right in my own home, no more having to get pre approval from the insurance company for treatments and best of all as soon as the psoriasis starts coming back I can resume treatments immediately and keep it under control. After a couple letters to my insurance company from my doctor, they felt it was medically necessary and reimbursed me 80%. R.L. I am 23 and have had psoriasis for 12 years. Over the past 5 years it has become very severe and I had started wearing long clothing to conceal it. I had done UVB treatments at the hospital for about 7 weeks and then I was discharged because my skin had cleared. These treatments were time consuming and the scheduling was difficult. Over the next 2-3 years my psoriasis worsened to the worst it had ever been. I had psoriasis everywhere-from head to toe. Approximately one third of my skin was affected. I was very excited when I found out that it was possible to obtain a home lamp for treating my psoriasis. First, I had to get a doctor on my side. I was able to find a doctor that would help me with Solarc's assistance. When I spoke to my doctor, he was excited to prescribe a home unit to see the results for himself. I have now been using my SOLARC 1760 UVB-NB lamp for 16 weeks. It takes me about 6 minutes a day and the results have been fantastic. After just 4 weeks of treatment, my first spot had vanished. After 6 weeks of daily treatments, about half of my spots were starting to show significant improvement. At the start of week 13 all of the spots were flattening and I knew it wouldn't be much longer. At week sixteen, all of the spots on my body are gone and I am going to be starting maintenance treatments to prevent a relapse. I also must include that Bruce is an excellent man to work with. His personal touch really helps when dealing with such a personal issue, like psoriasis. I would recommend the product to anyone that I thought it could help. Thank you for proving world-class service. S.T., Saskatchewan The unit has performed flawlessly. It cleared up my psoriasis to a point that I did not know that I had it. I recently have restarted treatments as winter time my skin gets its worst, but I had a two month break. This is the best option I have had for treatment of my psoriasis so far. Thank you F.K., California Thanks for the follow-up. You can consider me a very happy consumer: the rash has virtually disappeared - I have to look carefully to find blotches. C.T., Massachusetts Thanks for your email, it's great to know that you follow up on your equipment. I have had great success with my machine - my skin has honestly never been better - I am almost clear - which has not happened in my life before - 34 years and counting - but I do think that with the help of my narrow band unit I will be clear this summer. I have been being followed by my dermatologist - and feel good about how often I check in with her - approximately every 3 months now. I was also impressed by the speed of your response to my order and the delivery of the unit - I thought I would be in for a several week wait and was pleasantly surprised by how fast you responded! Keep up the good work -if you have any other questions please feel free to email me. N.N., Nova Scotia The machine is a dream come true! I have my skin under control (about 95%) for the first time in 5 years! With my own machine, I get to use it every other day, which seemed to do the trick. I have had no problems with the machine, the manual, or service. Your service was outstanding. We received the equipment within 3 days of our order with you. I wish I would have had this equipment many years ago. It would have saved me years of suffering, wasted time, and doctor's visits. I wish that the doctor's office would have made your services known to me earlier. Thank you so much!! S.C., Nevada HI, equipment great...skin 100% improvement...drug freeeeeeee...no equipment problems...would be better if the equipment was free... Thanks for a great product... All the best...because we are getting all your best... L.S., Saskatchewan The machine is great, and my skin has almost cleared. I am at 40 seconds front, 40 seconds back, then 22 seconds each side. At first I only treated my front and back in hopes that reflective UVB would treat my sides, but with shadows from my arms, etc. that was not the case. The front and back had almost completely cleared before I started assign sides at 2 sec. and increasing from there. Sides are almost all cleared now. Only trouble spots are below the knees - I have several tooney sized spots that are being stubborn (probably due to the light intensity decrease near the end of the tube). I will probably wait until my sides are clear, then start using a stool to treat my calf areas. The manual was great, seemed complete. I had already done some treatments at the local hospital about 3 years ago, so it was familiar to me. The only suggestion on the manual would be to elaborate a bit in the area of skew or side treatment - how to introduce it, e.g. timing, and how to start treatment for "stubborn" areas. e.g. in my case, how to start adding time to lower legs (wear shorts, etc. and use stool - introduction times, increase times, etc.) All in all, I am 110% satisfied and am glad to be finally almost psoriasis free! My doctor will probably have a heart attack when he sees me next! Thanks again, and if you have any other questions, or want more info on my experience, please let me know. Sincerely, S.N., Ontario The treatments have been very successful. For the first time in 24 years, I am not suffering through the winter. I saw my dermatologist, and requested a prescription for a topical ointment so that I can use both the light therapy and the ointment together in the treatment of my eczema. I use different strengths of sunblock lotion for areas that require little or no exposure to the UVB. I have learned how to regulate the time spent before the lights; i.e., sometimes I just need to maintain healthy skin, at others I need to increase exposure due to flare-ups. And if I should go awhile without light treatment, I need to start the routine all over again; i.e., begin with a short period of exposure time, and gradually build it up again. My doctor was very pleased with the results, as well as with my personal plan for treatment. As an added bonus, I find that the lights are keeping me acne-free. (Even at xx years old, I tend to break out once in a while ... when the time comes, I will probably be the only senior citizen requesting a wrinkle cream with acne control!) I do find, however, that my skin dries quite easily as a result of the lights and cold weather. Unfortunately, the lights cannot replace wintertime's lack of humidity! Therefore, I maintain a regular moisturizing routine, including Doak Oil baths, which help. This was an expensive investment for us. However, finally enjoying eczema-free skin makes it worthwhile. I am very pleased with the results, and only regret that I did learn of phototherapy sooner. Thank you for your interest. N.E., Ontario Thanks for the follow up, I am extremely pleased with the unit for several reasons: 1. Ease of Use, the unit was extremely well shipped and very user friendly to set up. The controls are very simple and easy to manage. 2. Home Control, although I coordinate my treatment with my Dermatologist the unit is not bound by some arbitrary control that limits my treatments without updating or getting a code from the Dermatologist (this was a key deciding factor in my purchase) 3. The ability to plug into a standard 120 outlet. The system works just fine and I have not experienced any problems with powering the unit using a normal household plug (this was also a key deciding factor in my purchase) 4. Cost. Hands down the unit looks as solid and reliable and even more so than some of the other units that were a lot more expensive. The Treatment: I have always responded extremely well to PUVA, my psoriasis condition is severe and extremely chronic. PUVA, however would clear my skin 100% in a matter of weeks. The UVB NB is not as successful as PUVA, but it is a dramatic improvement over any other treatment. At least 75% clear, I must continually use the instrument but the trade off of convenience and ease of use is worth changing from PUVA to UVB-NB. Especially in my case as I live outside a major area and do not have ready access to a Dermatologist who specializes in Psoriasis Light Therapy. I experience minor side effects like extreme itching and my skin turns a patchy lobster red, but again, It is a minor inconvenience compared to any other available treatment. I am still experimenting with treatment methodologies to discover what will work best for me. Suggestions: God bless you man! Seriously takes a psoriasis survivor to offer a quality product to others, I really appreciate your entrepreneurship and would certainly be willing to recommend you to anyone who was researching their purchase. Purchase of the Solarc UVB NB machine has allowed me to lead a normal life, far from a metro area or Psoriasis Treatment Facility. I coordinate with my dermatologist regularly for check-ups and skin exams but all-in-all, I gain one entire work day (8 hours) a week in commute time by not having to drive to a treatment facility. If there is anything I can do to support your business please don't hesitate to let me know Very Sincerely, T.B., Missouri I am very pleased with the Solarc equipment. The manual is clear. I have had no problems with the machine whatsoever. I can't express enough how this machine has helped fade my psoriasis patches. Almost non-existent. My self-esteem has been restored. (that's saying a lot) Even my daughter says "I have a new mommy." Life is good. The insurance company was Manulife. They covered me 100% They accepted my claim immediately. I had no problems with coverage from them at all. I was worried that I would have to continuously send letters but that was not the case. The letter guideline example your web site provided was very helpful. I apologize for not getting back to you sooner. I was excited to receive my machine that I wanted to start my treatments right away. The machine is amazing! Thanks so much. I'm so glad I saw your ad in a medical magazine in my doctor's office. You need to advertise more. Let people know that this machine is available for home use. I'll keep you posted. Sincerely, C.K., Ontario I am doing better still not clear, I have been having some problems with arthritis and will be going on methotrexate, that helps with the skin as well. I am happy with the lights, they have given me much relief. Sincerely, H.U., California Bruce and Stephan, Regarding the purchase of my phototherapy unit, I must say I am overwhelmed by the results, extremely happy with the product, and thankful for the outstanding, kind, and considerate service. When I first looked into purchasing a unit, the information on the web site and the package you sent to me had more than enough information for me to make the right decision. The machine arrived quickly with absolutely no missing parts, information, or damage to the unit. It was very easy to set up and I started treatments the same day that it arrived. Within a month my psoriasis was 90% clear. The only evidence was a little bit of discoloration around the once affected areas. I cannot think of anything you need to do to improve your product or your service. I happened to stumble across your web site by accident, otherwise I probably never would have pursued the possibility of an in home phototherapy unit, so maybe some different areas of marketing and advertisement need to be explored. Thanks guys for everything. Keep in touch. D.H., Saskatchewan I AM DOING WELL WITH THREE TO FOUR TREATMENTS A WEEK AT ABOUT 25 SECONDS PER TREATMENT. K.N., TEXAS All is great although I'm sick of lying about where I went to get such a good tan. I haven't had to use it very much to stay clean 2x per week and not every week. My insurance covered 100% Manulife. The equipment seems great - no worries. T.D., Ontario I am in my sixth month and have improved 80%, my Dr. told me this morning to continue with my program. I am very happy with the light and am on target [6-8months] of light to clear my skin. M.Y., British Columbia The unit has worked great. After an initial treatment for about one month, I now only use it sporadically whenever problems flair up. S.G., Illinois For about 6-7 years I have had no control over this condition [psoriasis - ed], and expecially dreaded Autumn when it really flared off every year. As soon as I started the narrow band treatments with Solarc, I immediately began to see results. I mean as soon as I got thru the first week of the cautious ramp up in time. By week 2 I noticed a lot of reduction of itching, and could see the promise of this treatment method. I have only noticed even the slightest overexposure one time. It was odd because it was not a great increase in time. I think I had waited more days between treatments, and had soaked in the tub and used some soap or something that sensitized me. Other than that, it seems like the UVB narrow band is more forgiving and less prone to burn [than UVB Broadband - ed]. I am taking about 2min 50 sec. per side, mostly on my legs. I then cover up, and add another 50 sec. on the lower part of my legs. I do this about 1 time a week now. I still have resistant patches on my lower legs, but can live with it and probably should ramp up a little to see if I can clear it up. I am just trying to minimize my exposure while achieving some control. I tried for years to use Ultravate, and other topicals on large areas of lesions, and it was hugely time consuming. Your machine is amazing. I saw a dermatologist in NC for 2-3 years and took light treatments in his office 2 times a week at great cost, and never, I mean never saw the results I am getting with Solarc. Thinking back, I don't know how I took so much time in his light booth without getting results. I did get approval from my insurance. Of course I paid my deductible, but this is the best investment I have ever made as far as my psoriasis goes. Thanks so much to you and Solarc. It is amazing to me how many people must be struggling with this condition, and they could be helped by home treatment. There is nothing out there that even approaches the relief this home treatement offers. I had to try something. The improvement in quality of life is huge! For 7 years I was miserable. It's not gone but I can live with it now. S.N., North Carolina I have done so well, I am anxious for others to see the results. Of all the medications that I tried and couldn't get any results, the UV machine was the answer to it all. I just can't believe the difference. C.I., North Bay, Ontario My Phototherapy equipment works great. I have had several UVB broadband treatments over the years in a hospital setting with total surround units and find my unit [UVB Narrowband - ed] works quite well in comparison. I used the unit from April until mid July. My Psoriasis was cleared quite nicely except some areas on the lower legs which have always been difficult to clear completely. I was successful with my insurance claim thanks to your suggestions. I am very happy with that. My insurance company is Canada Life. I have extended group coverage with them through my Employer. Thank you for your interest. B.E., Saskatchewan The light has worked wonders for my husband. I would say his skin is probably 85-90% cleared up. It has been wonderful for him. He doesn't itch all over like he used and he is not using a "ton" of lotion every day just to keep his skin from cracking. He does notice that if he skips a couple of days though his skin tends to start flaring up again. F.K., Michigan My husband is doing great with the home phototherapy unit. It works wonders. Even though our insurance company wouldn't cover the unit we fell it was definitely worth the money to gain my husband's self confidence back. N.I., Ontario Your knowledge and service is spectactular, I really mean that. T.G., Ohio Many thanks for the inquiry. The Solarc machine has been wonderful; my skin has improved noticeably (both my husband and my dermatologist, the two most important people in my life, confirm this and I see/feel it too). When I'm on the machine regularly (not always possible because we travel etc.), I don't have to take as high a dosage of the medication I'm on, and there's even some hope of getting off the medication entirely -- though I'll believe that when it happens. The Solarc machine is far more effective than the sun, which gets me more tanned but clears the lesions less effectively at this point. I have given all your brochures to my dermatologist and he in turn has given copies of them to patients. He had me come and talk to one of his patients personally about the machine, because this person lived in Pennsylvania and had a hard time getting to the office for light treatments. Possibly he has already become a client of yours? C.M., New York The light is working perfectly. My psoriasis has responded as expected with the lesions reduced by over 50%. I didn't try to get the insurance company to buy it. I used my Flexible Medical Spending Account to get it with before-tax income. I expose myself in 4 positions, front, left sided, back and right side at 1-1/2 minutes each. I am very happy with the product. The quality is excellent, the components are conservatively sized, and the price is reasonable. It was not damaged in shipping which is a major issue with me because I have no patience dealing with that kind of problem. I certainly will recommend your product without reservation. C.O., Arizona My skin condition has improved to 98% clear. I only use it once a week now for a total of 8 min. two min. each front, back and sides. There have been no problems with the equipment. The insurance company has agreed to repay $1,150 US but I have not received the check yet. H.D., New Jersey All is going well. My skin has cleared up, except for two pimple sized lesions. I went up very slowly to about 3 min a side. Currently I am at 1 min a side. No problems with the machine. I am very pleased with the response. thanks L.S., New Jersey I have been very pleased with your equipment. We have seen some fading of the [CTCL] spots and hope they will continue to fade. My next follow up with the oncologist is in October. I have seen the doctor once since beginning therapy and she seemed pleased that the lymphoma had not advanced and their appeared to be some initial remission in process. We were successful with gaining reimbursement from our insurance company for about 70% of the cost. I like how they mount to the wall and how simple the operation is. Everything arrived in good order and was no problem to set up. Thank you for your follow up. H.N., Georgia [CTCL] On the treatment front, I couldn't be happier. After initial ramp, I was using the lights for 6:00 per side on a daily basis for approximately 3 months and my psoriasis has essentially cleared (with the exception of some remnants of stubborn spots on my ankles). I ramped down over 2 weeks and am now taking a break from the lights over the summer. My experience with the equipment and manuals has been flawless. The installation was very straightforward and I was happy to see the manuals included well researched, relevant information for patients with psoriasis. Many thanks for the first-rate customer focus and attention. All the best, T.E., Ottawa Sorry for the delayed response. I have been very happy with my Phototherapy system. The treatments seem to be working well. A few patients have some resistant lesions but that is to be expected. No problems with exposure time or the equipment. Overall I am very happy with it. H.R., Oregon I have been using the Solarc lamp consistently since it was purchased and it has performed flawlessly. My skin condition (pruritus nodularis) has been steadily improving since I have been using the Solarc - after about five years of the condition getting steadily worse not withstanding a parade of different topical medications. Thanks for providing a great product. D.D., MA Thanks for your very prompt and personalized service. I also appreciated the fact that you sent a brand new unit at the same cost as the used one. I'll be sure to recommend your company to other people I know who are using UVB for treating their psoriasis! Sincerely, S.D., Maryland I want to report that bulb replacing the one broken in shipment arrived today, and everything is OK. The lamp has been installed and now the machine is working on all six bulbs. Thank you for your quick response: I think your company is wonderful to work with and have already recommended you strongly to my doctor, who is one of the reputed psoriasis specialists in the city. With best wishes, C.M., NY,NY I have had excellent results and am already on a maintenance schedule. Much quicker improvement than either of my treatments period at the clinic. I am very happy with the equipment and your service. Thanks, K.W., New Brunswick Comments: I am in my sixth month and have improved 80%, my Dr. told me this morning to continue with my program. I am very happy with the light and am on target [6-8 months] of light to clear my skin. M.W. - Vancouver, B.C. This time last year, my husband and I were leaving the dermatologist's office feeling very frustrated and scared. He had only been off the Methotrextate drug for about six weeks and his psorasis had come back full force, perhaps worse then ever. It was so bad that his lesions were becoming arthritic and this really started to interfere with his life. When he told me he was quitting hockey I knew this was serious!! He had no choice but to go back on the drug and because of this it interfered with our plans to have a family. We were faced with looking at having to go to a fertility clinic because of the length of time he was on the drug and the three month waiting period we had to wait after he stopped taking the drug, didn't leave us much of a chance in starting a family. We became completely overwhelmed. I became devestated. Having been brought up with faith and determination I prayed for a miracle and I received one. Today, I am happy to say that he has only been taking the treatments for about three months and his skin is unbelievable! This really has been a true blessing for us and especially for my husband. You have know idea the relief and peace of mind this has brought to the both of us. Although, there are no pitter-patter of tiny little feet running around yet, I am sure that will happen if and when it is to be. My husband goes to see his dermatologist in February. He has not seen him since he started the treatments and I can't wait to see the look on his face when he sees his skin. As I mentioned to you in a recent e-mail we were fully re-imbursed 100% as well for the machine by Maritime Script and the machine itself has given us no problems. Thank you for your interest and I will keep you posted on his progress. L.N., New Brunswick Thank you so much for your help with this purchase. Your customer service is outstanding. M.K., Tennessee My name is Karl and I have been using a Solarc Systems UV light box for the past ten years. I am currently 27, and have had psoriasis since as long as I can remember. I have used just about every cream or lotion that you can imagine. Finally my Dermatologist suggested I start taking UV treatment. I was going to his office five times a week, traveling from Elmvale to Barrie every morning. I found that it was just too much time and expense so my Doctor suggested buying my own box. He gave me the phone number for Solarc Systems and the rest is history. As mentioned earlier I have been using this UV light for the past ten years, and I swear by it. In fact, at one point my psoriasis was so bad that I would not even go swimming is public because I was afraid what people might say. Today, I no longer have this worry. Solarc Systems UV light has allowed me to manage my psoriasis to the point that I have regained my confidence. With the exception of a couple months during the winter you wouldn't even know that I have this skin disorder. In fact, in the ten years that I have owned a Solarc Systems light box I have had no major repairs/expenses. My light box has more than paid for itself over the years. If you have ever felt like me where you were afraid to even swim in public than I totally suggest that you contact Solarc Systems for your UV light box today. I swear by mine and I know that you would not have any regrets if you purchased one. Sincerely, Karl Loyal Solarc Systems User K.M., Elmvale ON My husband is very satisfied with the results he has received since he started his treatments with the Solarc light. With regular treatments his psoriasis is now under control. S.D., Ottawa, ON I purchased the Solarc around mid November last year. After about two months of following the prescribed times, I started noticing the difference in my arms especially. My legs were not as quick to react to the light dosages. I have now been using the Solarc for three and a half months and my arms are 95% free of scales and my legs are about 50% free of scales. I am using the lamp at 2 ½ minutes front and back and I have been using a one foot high step to elevate my legs closer to the centre of the bulbs for about two weeks now . There are not too many manufacturers in this world who are concerned about their products and their customer's satisfaction after the product is sold. Talk to you later. E.L., Tottenham ON This is to acknowledge receipt today of the Solarc 1760UVB-NB fixture, ordered last week. The unit has been installed without difficulty and works fine. I want to thank you for the prompt delivery and courteous service. I am extremely pleased with the quality of the unit. It's a superbly engineered product and a great value. I also want to complement you on the excellent www.solarcsystems.com web site, which gave me the information I needed to make an informed purchase, and your well written manual, which made the installation of the unit easy. D.D., Boston, MA I am extremely pleased with the system. I started it as soon as I received it and within six weeks I was approximately 95% better. I did have a break over Christmas and will be starting it again, as some has come back on my sides. I am also following my natural diet which I have found to work in the past. I would like you to know that this has changed my life. K.C., Fredericton, NB Your service has been one of the best and your machine is working great. S.G. Orlando, FL Just wanted to let you know that my husband and I received a cheque in the mail yesterday for a 100% reimbursement from Medicscript! We are very pleased and wanted to thank you for all your help and information. Furthermore, I think this is starting to work for my husband. His lesions are not as raised and red and this is the time of year when it would be at its peak. L.N., New Brunswick I am very satisfied...in fact, am going off to do a treatment fairly soon. Merry Christmas to you and thanks F.R., Madison WI My son's vit is extensive - at its worse, it covered 70% of his body. We are at about half of that after a year on NB UVB, which I consider tremendous success. M.T., Winnipeg, MB All is well, the best part is being able to have my treatment done at my convenience and not the hospital's - treatment is good otherwise and now I get to start as soon as it is needed rather than wait a month for the dr appt. to get a referral, then wait another 6 or more weeks to get a spot in the physio department (and by that time I am completely covered)... so yes, I am extremely happy. Of course, I am willing to help out in anyway for others sufferring with this condition - my insurance carrier is Manulife and they covered the equipment 100% (it is considered "Durable equipment") the only requirement was that I first pay for the unit then send the receipt for reimbursement. L.S., Mississauga, ON My phototherapy system is working great and improving my skin condition considerably. Thanks again for all your help and information and I would tell anyone that is considering a home unit that it is a great time saver and stress saver. T.U., London, ON The light has worked very well-I estimate that I have about a 75% improvement in my skin condition. E.K., Vancouver, BC I am doing really well with my lamp, I am psoriasis free at the moment - so nice to see clear skin for a change. Even my knees and elbows look great. I am quite happy with the unit. I don't stay under for any more than 1-2 mins at a time. Presently I am using it a couple times a week since I have cleared. T.J., Trenton, ON Hooked it up and works great....I am absolutely amazed at the strength of the bulbs compared to just a few years ago.....anyhow, looks like an excellent product, will gladly recommend you, and also looks like insurance is gonna pay the majority of reimbursement to me.... L.G., Germantown, WI This machine has changed my life. S.N., Emsdale, ON We found the Company and its product to be of high quality and certainly effective in acheiving its objective. If you have other patients who acquire this rather unpleasant skin eruption, and can afford to buy a home system, we highly recommend this one to you. K.T., Peterborough, ON - In a letter to her Doctor. I recieved your 1760UVB last week. Anyway just wanted to drop a line and tell you how much I like your product, ALOT more powerful then my doctor's booth, this thing is great and it was a pleasure to do business with you. Thanks, H.U., Eugene, OR I certainly appreciate all the help you have given and your unit is terriffic!!!!!! It certainly is convenient to not have to go to the clinic to get my treatment. I SHOULD HAVE DONE THIS YEARS AGO. D.N., San Francisco, CA Thanks for the great service Bruce and the timely notification. H.D., Leduc, AB Hi Bruce! Things are fantastic. There is still some skin discoloration in the worst areas, and a few hard to reach spots that are being stubborn, but the unit is working better than we could have hoped. I'll have Gary write you when he gets a chance and thank you himself. Thanks for checking in, H.U., Eugene, OR (2nd comment) Three weeks have now passed since I received my SolRx model 1760UVB-NB phototherapy unit, so I thought it an appropriate time to comment on my experience. First, I will tell you about the results that I have had in relieving wide-spread chronic psoriasis that had "plagued" me for the past 40 years. Then I will comment on the order and delivery process from Solarc Systems. In just three weeks of treatment my psoriasis plaques have been reduced in thickness and area by more than 50%. The phototherapy treatment process takes place in my own home and lasts only a few minutes every morning. I am amazed. For forty years I have endured greasy cortisone ointments and tars that stained my clothing, methotrexate that gave me ulcers and oral canker sores, and endless inconvenient visits to a hospital phototherapy clinic that required more than two hours away from work everyday, only to be told after 80% clearing that I was discharged and could not continue on a less frequent maintenance program - a lengthy cycle back through the doctors and enduring waiting lists was required to re-qualify for treatment again. At last am in control of my disease treatment and I feel immensely better. Now to the order and delivery process. I first learned about Solarc Systems from a brief advertisement in MacLean's magazine a couple of months ago. It is surprising how people with psoriasis will notice even the smallest reference to the disease. Anyway, I went to the referenced web site to learn about the company and its products. I was very surprised and pleased to learn that this was a Canadian designed and manufactured unit. The web site provided a wealth of information about the merits of phototherapy and explained very clearly how I could explain about the product to my dermatologist and, best of all, how I could "encourage" my group insurance carrier to cover the cost of the equipment. After my explorations were complete I phoned the company and spoke to the owner, Bruce Elliott, and received further explanation about the products. Thanks to Bruce's help I was able to obtain a prescription from my dermatologist for the equipment and a pre-approval from Manulife. My doctor was very interested to learn that there was a Canadian company that manufactured this type of equipment at a very reasonable price. The prescription was faxed to Solarc Systems and the equipment was shipped by courier within a week. This is where Solarc Systems customer service excelled. The courier delivered the equipment a day earlier than scheduled and, as luck would have it, no one was at home. I phoned Bruce and he arranged for a re-delivery; but luck was again not on my side, the courier accidentally shipped the product back to Solarc Systems. When Bruce learned what had happened he offered to drive the unit personally all the way from the factory in Barrie to Ottawa - unbelievable service. Bruce Elliott and his company, Solarc Systems, have taken the standard for customer service to new heights. When the equipment arrived I found the documentation to be excellent and the installation only took 20 minutes. The phototherapy unit is very easy to use and the equipment quality is superb. This company is a real Canadian success story both for its products and its customer service. Bravo! Please feel free to quote me. Yours truly, R.W., Ottawa, ON Comment by Solarc Systems: We believe that the success achieved by these patients is owing to their following of the SolRx User's Manual and its exposure guidelines. During the clearing phase, the patient must diligently take their treatments, increasing treatment times slowly to avoid erythema; a process greatly simplified by UVB-Narrowband. Once clearing is achieved, treatment times and frequency can usually be significantly reduced, as the patient finds a balance between UVB dosing and their skin's condition, with the goal being to minimize total lifetime cumulative UVB exposure. Fortunately, once a patient knows that their skin condition can be easily controlled, and since the treatment sessions are inherently boring, there is less tendency to over-treat. It is possible that these devices are only replacing the environmental UVB that our ancestors would have received naturally. Physician approval or prescription is required for all Ultraviolet Phototherapy machine or bulb orders. Solarc Systems Inc., 12 Parker Court, Barrie, ON, Canada L4N 2A6 Toll Free: 1.866.813.3357   Tel: 705.739.8279    Fax 705.739.9684   ©2008 Solarc Systems Inc. info@SolarcSystems.com Solarc Photo Therapy Home