Home Phototherapy Ordering Information - Canada
SolRxTM
1000, 500 & 100 Series
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Step 1 - Complete Your Research
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Knowledge is essential.
Use as many resources as you can to research this subject and build a paper file that you can take to your physician.
In particular, learn about the relatively new topic of
UVB-Broadband versus UVB-Narrowband.
Most people will need a Solarc
Standard Information Package (SIP)
to take to their physician and/or employer's health insurance company..
This 3.6MB Adobe Acrobat PDF file contains almost all the info you will need,
including condensed versions of the Selection Guide, Order Forms, Brochures, FAQ,
Understanding UVB Narrowband article, Tips for Insurance and more...
Or you can download the files you need individually: (all files are Adobe Acrobat .pdf)
Home UVB Phototherapy Selection Guide
Home Phototherapy Order Form - Canada
Rental-Purchase Order Form - Canada
Brochure - SolRx E-Series 6-foot EXPANDABLE System
Brochure - SolRx 1000 Series Full Body Panel Phototherapy
Brochure - SolRx 500 Series Hand/Foot & Spot Phototherapy
Brochure - SolRx 100 Series Small Spot & Scalp Phototherapy
Frequently Asked Questions (FAQ)
Understanding Narrowband UVB Phototherapy Article
Tips for Insurance Reimbursement
Includes "Patient’s Letter to Insurance Company" and
"Doctor's Letter of Medical Necessity".
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Step 2 - Consider Insurance Reimbursement
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It is often possible to receive full or partial coverage
from your employer's health care insurance plan.
Some insurance companies are well known to cover the devices 100%,
while others steadfastly deny all claims,
despite the fact that the devices are listed as an eligible medical expense tax credit expense
per the Canadian Income Tax Act 118.2(2)(i).
Useful documents include our
Tips for Insurance Reimbursement
(pdf) and the editable MS-Word (.doc) templates of the
Doctor's Letter of Medical Necessity and the
Patient’s Letter to Insurance Company,
allowing you to easily create your own personalized letters.
To bolster your case, consider obtaining a physician's
prescription
for the device.
If your physician is unwilling, consider signing and offering the
"Acknowledgement and Indemnity Agreement" found at the last page of the Order Form.
This Agreement is between you and your physician,
for use when the physician is not comfortable prescribing the equipment for legal liability reasons.
Alternatively, try to get your physician to write a "Doctor's Letter of Medical Necessity"
using the template provided above. There may be a cost for this.
As a last resort, consider getting a second opinion from another physician.
Depending on your insurance company,
it may take weeks or even a couple months to receive a decision.
Persistence is sometimes required.
There are several people that have had successful insurance claims appeals after first being quickly turned away.
If your insurance claim is ultimately rejected,
you can always claim the device on your income taxes as an allowable
Medical Expense Tax Credit (METC) .
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Step 3 - Complete the Solarc Order Form and Submit Your Order
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Follow the instructions at the top of the
Order Form.
For the large 1000 Series full body panels,
please read the "SolRx 1000 Series Shipping Policy"
on the order form when choosing your shipping details.
Prices include freight to most locations in Canada and are subject to GST, HST and/or PST depending on province.
A shipment to a "beyond point" is subject to an additional freight charge.
There are many Solarc devices in remote locations.
Most orders are made using VISA (preferred) or Mastercard as a payment option.
This allows you to simply fax the completed order form and prescription to Solarc at 705-739-9684.
We do not take any other credit cards.
If you prefer, you can call and provide your credit card number to us over the phone.
Our fax machine is always on.
If you are having trouble faxing,
try our backup fax machine at 705-739-0041 - backup use only please.
If paying by cheque,
send your order by courier or Canada Post letter-mail using the address below.
If applicable, remember to keep a copy of the prescription for your own records.
There may be a delay shipping your unit until the cheque clears.
Certified cheques always accelerate this process.
Once your order is received,
we will promptly acknowledge it and advise the expected shipping date,
which is usually the next business day since most models are normally in stock.
Immediately after your SolRx unit ships,
we will provide you with a "Shipping Notification", including the ship date,
courier waybill / tracking number and courier contact information.
Please supply an email address for this if possible.
If you do not have an email address, we will call you with this information.
Deliveries are made by courier.
We use Purolator for the large 1000 Series full body panels and usually Canpar for the smaller devices.
Delivery times are typically as follows, but NOT guaranteed:
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Ontario:
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Next Business Day
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Canada - East:
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1-4 Business Days
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Canada - West:
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4-8 Business Days
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Step 4 - Your SolRx Unit Arrives
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Once you receive your SolRx unit, it is very important to first read the User's Manual.
1000 Series units are shipped fully assembled and take 10 to 20 minutes to install.
The 500 Series and 100 Series units are ready to go.
Our packaging has been refined over the years and is extremely heavy duty, however,
there is always a possibility of shipping damage.
In the rare event that this occurs, we ask that you accept the shipment.
We will then, as a minimum,
send you the replacement parts with which to make the repair at no charge,
per our
Arrival Guarantee.
Your first treatment can only be taken after the User's Manual has been completely read and understood.
New bulbs are very powerful - be very conservative with your first treatment times !
If there are any questions or problems,
contact your physician or Solarc Systems using our toll free number 866-813-3357 or local 705-739-8279.
We will do our best to help you.
Advise your family that it is NOT a tanning device and that they are not to use the device under any circumstances.
After using the device, remove and hide the key to prevent misuse by others.
The success rate for our equipment is very high and we sincerely wish the same for you.
After a four to five months we typically make a follow up.
We are very interested in your progress and love to hear the success stories.
Good Luck with your treatments !
Bruce Elliott, P.Eng.
President & Founder, Solarc Systems Inc.
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More Questions?
If you have any more questions, please contact us toll free at 1-866-813-3357.
We can also be reached by fax at 705.739.9684 or by email at info@solarcsystems.com
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Solarc Systems Inc., 1515 Snow Valley Road, Minesing (Barrie), Ontario, Canada L0L 1Y3
Toll Free: 1.866.813.3357 Tel: 705.739.8279 Fax 705.739.9684
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